As you know, in the modern world, computer technology does not stop developing and flourishing, thereby significantly simplifying the life of many people. Of course, this is the very aspect, the fact with which it is impossible to argue, and you should be aware of this. As practice shows, a huge number of programs and applications appear every day that simplify life, possessing and differing in several unique advantages.
Communication with site visitors is an important part of a blog or a commercial web project. It is not surprising why many companies, along with other communication tools, use online chat to communicate with customers — a fast messaging system that allows you to communicate in real-time. If your task is to create a WordPress community and chat between users, ImbaChat will be a real godsend for you.
ImbaChat — overview of features
ImbaChat is a free chat plugin for WordPress, a multifunctional, flexible, and convenient tool with which you can implement online support chat, group chat, and/or private chat between users on the site. It integrates seamlessly with BuddyPress, SweetDate, and WCFM Marketplace, and provides the ability to create private video chat and group video chat between users for webinars on the site.
Installing ImbaChat
Installing a chat widget for WordPress is done in a standard way. We recommend downloading extensions exclusively from the official website WordPress.org. If you ignore this, the security of your site may be at risk.
So, the sequence of actions is as follows:
Log in to the WP admin panel, go to Plugins → Add new, type in the name of the plugin → ImbaChat on your PC in the search field, and click the “Install” button;
To learn more about ImbaChat installation learn this tutorial.
Installing the imbachat plugin
After installation, activate the WordPress chat plugin;
Imbachat plugin activation
Go to the ImbaChat tab, click the “Start” button and follow the further instructions of the setup wizard.
ImbaChat — benefits
There are at least 5 reasons to use ImbaChat:
- Convenient chat. Communication is available through standard text chat, as well as voice chat and video chat. Supports individual chat with the user and group chats, voice chat with recording and sending audio files, as well as video calls and conferences with webcam connection. A collection of emoji and stickers is provided to express emotions in interactive communication. You can send images, media files, various documents directly through the chat.
- Widget customization. Any ImbaChat widget can be customized. You can change its appearance 100%: the color of all interface details, choose the preferred language (Russian is present), place the widget almost anywhere on your site.
- Online consulting. ImbaChat is a flexible communication tool that can be used for online technical support: to promptly answer users’ questions. In addition, by working wisely with the plugin, you can generate a huge number of new leads, which will ultimately lead to increased sales. You can add your welcome message and carry on correspondence in the convenient admin panel in person or connect managers to work. After you write the answer, the user will receive a notification by e-mail and will be able to ask a related question, and you will answer any objections.
- Convenient moderation. ImbaChat plugin allows you to get rid of spam, unsolicited messages, or unscrupulous chat participants. Role-based access, message moderation, and banning, chat rooms management — all this is implemented in a convenient admin panel.
- Availability of statistics. Chat statistics are provided in the form of graphs: response time, non-response rate, number of chats.
In conclusion, I would like to say that if you are looking for a decent, feature-rich instant messaging plugin, ImbaChat will pleasantly surprise you.
If we consider the WordPress chat plugin as a whole, then you need to understand and know in advance, it has the same highest level of satisfaction, which is impossible to argue with. As for the number of those customers who use online chat, today it is only 24%, of which 73% say that they are satisfied with this method.
You always need to remember and know, in reality, feedback is usually always of great importance for any business. Starting to think logically, here you need to understand that the user should always have the opportunity to receive feedback from those people who are well versed in the sites, the goods that are sold on them. In general, everything is extremely easy and simple.
You should be aware that if you study carefully the extension “Live Chat”, then keep in mind that it is considered to be one of the best plugins, which was created to add a chat to the site. So, we can say with full confidence and note that this is a truly successful product that allows you to work with the plugin with particular ease. Each user must take into account and personally verify this since all the conditions have been created for this.
