The degree of user satisfaction on a website depends on a clear and harmonious design, useful content, and the required level of interactivity. Interactivity shows how much possible user interaction with the service or with other users. These can be various tests or online calculators, content comments, reviews, or online chat. Let’s talk about the last one.
For all Internet users, chats are inextricably linked to social networks or instant messengers. But their potential is not limited to such platforms. Our built-in ImbaChat plugin will add extra features to almost any site. It all depends on what type of content or service the site provides.
So, where is the user’s interaction may significantly affect the quality of a website?
Chat can optimize a healthcare consultation portal. All users will have more opportunities to connect with each other through chat. Patients will no longer have to stand in queues when there are small questions about their health. With the chat, they will always be in touch with doctors anytime, anywhere. In addition, sharing and saving files will help establish a system of electronic medical reports, allowing doctors and patients to share them without any problems. Generally, the chat will improve the work of such a medical website through the coordination of the efforts of doctors and patients.
As an example of the successful use of a chat, you can look at chat integration into an educational web platform. Distance lessons become difficult without regular communication between students and teachers. Establishing interaction between educational platform users is obviously a positive result of using chat functions like creating group conversations in certain disciplines, an electronic blackboard and the function of working on a common document. All of these features significantly improve the digestibility of the material by students.
In addition, there are many more inbuilt chat functions that are useful for social networks, marketplaces or dating services. Such as sending geolocations, emoji and stickers, audio and video files, video conferences and live broadcasts — all advantages of a chat using that you are used to seeing on other big websites can change user’s experience on your own web platform.
ImbaChat — convenient and adaptive plugin for chat widget creating integrated with popular CMS. There are two options for using the chat plugin:
1. Saas version. Connecting the service to your site or application based on our server. In this option, all updates will be installed automatically, but at the same time, you do not have access to the source materials of the plugin. Installation takes just a couple of minutes.
2. Pro version. You can buy all the plugin source materials completely and install it on your server. Thereby, the chat will be fully autonomous, as well as you’ll get the ability to edit and modify it according to your needs. This version is great for companies with a strict policy regarding online services, compliance, or the preference to customize the installation.
Thus, the chat plugin is a universal tool to improve the user experience and increase the conversion of your website. Try ImbaChat and you will see positive results very soon!
